We collect what we need to find, book and issue your flights: your contact details, your travelers' passport details and your payment. We share it only with the airlines, booking partners and service providers that make your trip happen, we encrypt passport details, and we never sell your information.
01What we collect
- Contact details you give us when you request a callback or book: name, phone number, email, and anything you tell us about your trip.
- Trip searches: the routes, dates, cabin and number of travelers you search for.
- Traveler details needed to issue tickets: full name, gender, date of birth, nationality, and passport number, issuing country and expiry date for each traveler.
- Payment information: your card is entered into a form provided by our payment processor, Stripe. We receive only limited details (such as the card brand, last four digits and billing address), never your full card number or security code.
- Calls and messages: notes of our conversations with you and, where we tell you so, call recordings.
- Technical data: your IP address, browser type and similar data our servers and security services receive when you use the site.
02How we use it
- To respond to your request, find and quote flights, and make, change or cancel bookings.
- To issue tickets, which airlines and governments require traveler and passport details for.
- To take payment, prevent fraud and handle refunds and disputes.
- To keep you informed about your trip (confirmations, schedule changes).
- With your permission only, to send offers. You can opt out at any time.
- To meet legal, tax and accounting obligations.
04Your account
You can sign in to see the trips booked with your email. We don't use passwords: we email you a one-time code, or you can sign in with Google, in which case Google shares only your name and verified email address with us.
Signing in keeps a secure cookie in your browser for up to 30 days. Your account shows bookings made with your email address; to delete it, email us.
05How we protect it
- The site uses HTTPS everywhere. Passport details are encrypted before they are stored, and only our agents can view them.
- Card details never reach our servers: they go straight to Stripe, which is certified to PCI DSS Level 1.
- Checkout links are personal, hard to guess and expire after the time shown.
06How long we keep it
We keep traveler and passport details only as long as needed for your trip and for any changes, refunds or disputes afterward, then delete them. Booking and payment records are kept as long as tax and accounting laws require. Callback requests that don't lead to a booking are deleted when no longer needed.
07Your choices and rights
- You can ask to see, correct or delete the information we hold about you, subject to records we must keep by law.
- Opt out of texts by replying STOP, and of marketing emails with the unsubscribe link.
- California residents have the right to know what we collect and how we use it, to request deletion or correction, and not to be discriminated against for using these rights. As above, we don't sell or share personal information.
To make a request, email [email protected]. We may need to verify your identity first.
09Children
Our services are for adults. We collect children's details only when a parent or guardian books travel for them, and only as needed to issue their tickets.
10Changes and contact
We'll post any changes to this policy on this page with a new date. For questions, email [email protected].
See also our Terms & Conditions.