Travel Care & Lost Baggage Protection

01What these services are

Travel Care and Lost Baggage Protection are optional services provided by Upclass. They are not insurance, and they don't replace travel insurance, which can cover medical costs, trip interruption and other risks these services don't.

You can add them only when you pay for a booking made through us, and they apply only to that booking and the travelers on it. They're shown as separate lines on your checkout page and charged together with your flights.

02Travel Care plans

Each plan is priced as a share of the booking's total fare and covers every traveler in the booking.

03How Travel Care benefits work

Priority line and rebooking help (all plans)

Call us any time. If your flight is delayed, cancelled or changed by the airline, we'll find and rebook the best available option under the airline's rules and handle any refund or compensation claim for you.

No agency fee on a date change (all plans)

We waive our change service fee for one change per booking. Airline penalties and any fare difference still apply.

Change for any reason (Premium and All included)

One change of dates or flights per booking, requested at least 24 hours before the first departure. We cover the airline's change penalty; you pay only any difference in fare. New flights must be with the same airline, in the same cabin, and depart within 12 months of the original booking date.

Price drop protection (Premium and All included)

If the same flights in the same cabin and fare type become available for less before your first departure, tell us. Once we confirm it, we'll give you the difference as a travel credit.

Cancel for any reason (All included)

Cancel the whole booking for any reason at least 24 hours before the first departure and receive 70% of the fare as a travel credit. This applies to unused bookings only.

Voucher for your next trip (All included)

A $100 voucher toward a future booking with us, issued after your trip.

Travel credits and vouchers

• Valid for 12 months from the date they're issued, for flights booked through Upclass.
• Not exchangeable for cash, and transferable only to travelers you book for.

What Travel Care doesn't cover

• Medical costs, accommodation, meals or other expenses during the trip.
• Requests made less than 24 hours before departure, or after travel has started (except rebooking help).
• Changes that the airline's rules don't allow at all, such as a change of traveler name.

04Lost Baggage Protection

Price: $39.91 per traveler, covering that traveler's checked bags on the flights in the booking.

• We track the bag and chase the airline until it's back with you
• $1,000 per bag (up to 2) if it isn't delivered within 96 hours
• No receipts for the contents needed

How to claim

• Report the missing bag to the airline at the airport before you leave, and get the file reference (often called a PIR, Property Irregularity Report).
• Contact us within 24 hours of landing with the file reference and your booking reference.
• If the bag hasn't been delivered to you within 96 hours of your arrival, we pay $1,000 per bag (up to 2 bags per traveler) to the card used for the booking, within 30 days of your claim.

This payment is in addition to anything the airline owes you. It doesn't cover delayed bags delivered within 96 hours, damage, or items stolen from a bag, and applies only to bags checked on flights in this booking.

05Refunds of these services

• If you cancel your booking within 24 hours of paying (see our Terms), these services are refunded in full.
• If the airline cancels your trip and you take a refund instead of travelling, we refund these services too.
• Otherwise they're non-refundable once you've paid, because the cover starts straight away.

06Using your cover

Call +1 (800) 555-0199 (24/7) or email [email protected] with your booking reference. These terms are part of our Terms & Conditions.